Our Guarantee

Quality

All products sold by CanadaVet are selected by qualified, licensed veterinarians to ensure that they are safe products from reputable companies we trust. We wouldn't sell anything that we wouldn't use on our own animals.

All products sold by us are new, and have the longest expiry date available. Products which we sell are manufactured in the same factories, with the same ingredients as those sold under the same name in the USA and Canada. To keep costs low, products are sourced from all over the world including Australia, England, Canada and South Africa. This means that the packaging may be slightly different to that available in stores in North America. For example, weights and measurements may be in metric. However all instructions for use and safety notices are written in English and all products are sourced from authorised dealers holding all necessary licenses and certifications in their home country.

Money Back Guarantee

We stand behind the products we sell. We guarantee that the product you will receive will be the product you ordered (no counterfeits or substitutions!) and will arrive in good useable condition within 30 days of placing your order (conditions and exclusions apply). For OTC products, we will even give you a refund if you simply change your mind and decide you no longer want the product before you use it (product must be returned un-opened and in saleable condition ). Simply contact us at [email protected] for details on how to receive your replacement or refund. Please note, we are not responsible for delivery issues where a customer gives us incorrect or incomplete address details or if your order is stopped and destroyed, delayed or returned by any government authority and will not give  any refund for orders which are lost, stolen, damaged or misplaced once delivered to your address.

Price

Because we operate over the internet we offer great savings. Most of our products are between 30 and 60 percent less than the recommended retail price in the USA and postage, handling and full insurance on orders over US$125.00 are absolutely free, no matter what size your order!

Shipping Fee

Fully tracked postage, handling and full insurance on orders over US$125.00 are absolutely free, no matter what size your order! All other orders are US$9.95 for postage and handling.

Our Price Promise

If you find the total price of the products you wish to buy cheaper on any USA or Canadian pet online pharmacy, simply contact us before you order and we will match their price*.

(*Price match applies only to advertised price from a USA or Canadian online retailer of animal health products for in-date product sold in retail quantities and applies to the "total basket price" including all taxes, P&H and other charges. You must contact us before you place your order so we can implement the price match. Price match guarantee does not cover competitor sale prices, "with coupon" offers, cash back or promotional offers and member discounts, or prices advertised on ebay or other auction or marketplace websites, group buying sites or member sites. We reserve the right to decline to price match if doing so would result in us selling products at below cost or otherwise making an unacceptable loss.)

Delivery

We guarantee prompt delivery. Your order will be filled within 2 working days whenever possible. If, for some reason outside our control, we can't dispatch your order within 5 working days, we will contact you by email. Most of our orders arrive in 10 to 15 days, however in some rare circumstances, some orders can take longer . Please remember delivery times vary and will depend on factors such as your location, holidays and weather. If your order has not arrived within 30 days of order, please contact our call center.

If your order has not arrived within 30 days of you placing your order*, we will refund or reship your order (unless one of the exclusions below apply).

Our 30 day delivery guarantee does not apply if (a) you have given us an incorrect or incomplete address (b) dispatching your order was delayed due to out of stock or other stock issues, and you’ve confirmed you’re happy to wait c) your order is stopped, delayed or returned to sender by any government authority d) your address is in a remote area or an area not serviced regularly by delivery services e) your order is delayed by bad weather, delays in processing of orders by customs or the postal service, Covid 19 or any other pandemic or health issue e) delays caused by the introduction of or change to the processing or collection of tariffs, taxes or duties or any other reason outside our reasonable control.  

Please also ensure that there is a safe and secure place for our delivery partners to leave your parcel. We accept no responsibility for, and will not give any refund for, orders which are lost, stolen, damaged or misplaced once delivered to your address.

Security

Buying online from CanadaVet is safe and reliable. To ensure your payments are secure we use the latest available 256 bit encryption technology (also known as SSL Technology). Your credit card, applepay and paypal details are never sent by email and we will never disclose your details to anyone without your permission.

Payment processing uses Stripe, a company chosen by governments, banks and major businesses because of its reputation and quality.

Privacy

We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission. The information you provide to us is kept secure and only held for the purposes it is provided, such as processing payment and dispatching your order. We have a comprehensive privacy policy which you can read here.