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Creating an account has many benefits:
All the need-to-knows about earning, using, and sharing your points.
How do I sign up for the rewards program?
Signing up is easy. Create an account and enter your name, email, and password. It is free to join.
If you already have an account you have been enrolled in our rewards program, so you can sign in and start earning points.
What are the advantages of becoming a rewards member?
Our rewards program lets you earn more perks the more you engage with us. Customers earn points on eligible purchased items when their orders ship. To view and redeem points, sign in or create an account using the same email address used at checkout.
You can also earn points through eligible activities, such as following us on social media and leaving product reviews. For your pet’s birthday, you can receive a $10 coupon by email rather than points, subject to the birthday offer conditions.
Points are linked to your email address. If you check out as a guest using the same email address, your points will still accumulate and can be accessed once you create or log in to an account using that email.
I already have an account. Do I need to create a new one to earn rewards?
No. Existing accounts can earn rewards, and purchases made after January 23, 2023 may be eligible. Sign in using the same email address used for your purchases to view and redeem points.
Each rewards account is linked to its own email address. If you have multiple accounts, you can use the points in each separately, but accounts and points cannot be combined.
Where can I find all of my rewards account info?
The rewards page is your roadmap to all your points and perks. You can access your info by visiting our rewards page.
Will I receive points for purchases I made before creating my rewards account?
Purchases made after 23 January 2023 may earn points, even if you checked out as a guest, provided the same email address was used. To view and redeem your points, create or log in to an account using that email address.
What if I have an old email address or multiple email addresses and want to combine my accounts?
Each account is associated with an email address. Accounts cannot be merged, and points cannot be combined or transferred between accounts. You can still redeem points separately in each account.
Does it cost anything to begin earning points?
No. Sign up is completely free and it will never cost you anything to earn points.
What are the easy ways to earn points?
You earn points by engaging with our brand. This includes:
You can see all the ways to earn on the rewards page.
Is there a limit to how many points I can earn?
There is no stated overall cap on points earned from eligible purchases and activities. Points are only earned on eligible purchased items, not shipping, taxes, fees, or amounts paid with points. Some activities or offers may have their own limits.
How do I redeem my points?
Points are redeemed during checkout. Make sure you are signed in to your account.
On the checkout page you will see your available points. Choose the reward you want to apply and continue with the checkout process.
You must have at least 500 points to redeem, and redemptions are made in increments of 250 points, with a maximum of 1000 points per transaction.
How do points convert to dollars?
500 points = $10 USD off
750 points = $15 USD off
1000 points = $20 USD off
Can I return my order if I redeemed rewards points for a discount?
Yes. If you return the entire order, we refund the dollar amount you actually paid after the reward discount. The points you used for that discount are added back to your rewards account.
I earned points with my last purchase but now I want to return it. What will happen to my reward?
If you cancel or return an eligible order where you used points, the redeemed points are restored to your rewards account. Any points earned from that order are deducted when the order is canceled or refunded.
For example, if you use $10 (500 points) toward a $100 purchase then return it, $90 is refunded to your original payment method and 500 points are deposited back into your rewards account.
Do points ever expire?
Points expire 1 year after your last account activity.
If we ever decide to end the rewards program, all points and perks will expire with the program.
We reserve the right to terminate a rewards membership if we believe the program is being abused, including reselling products, exploiting the program, excessive returns, fraud, or other behaviour that manipulates the program.
If your account is terminated by you or by us, or you opt out of the rewards program, any unused rewards and unredeemed points will be lost.
Why did I not earn points on my purchase?
First check that you were logged into your CanadaVet Account or used the same email address associated with your account. Guest checkout purchases can still earn points. To see or redeem them, create or sign in to a CanadaVet account with the same email address used for those purchases. If you've recently created an account, it may take some time for points to appear.
Points are allocated when your order is shipped, so they will not show in your account until you receive a shipping confirmation email.
Points are only earned on eligible items purchased, not shipping, taxes, fees, or amounts paid using points. Canceled or returned orders do not earn points, and points already awarded for those orders will be deducted.
I should have earned points but my balance did not change. Did I get credit?
There can be a delay between systems, and points might take from a few minutes up to several hours to appear. Points are allocated when your order is shipped, so they will not show in your account until you receive a shipping confirmation email.
Try these quick checks:
If you still believe your balance is not accurate, email [email protected] or call 1-888-691-2268 and our team will look into it.
How can I get my pet’s birthday $10 coupon code?
Add your pet’s birthday under the ways to earn points section on the rewards page. On their birthday we send you a special $10 discount code by email, valid for 30 days from their birthday.
At the moment you can only add one pet’s birthday per rewards account and you will receive one $10 birthday coupon each year.
Your birthday code is non-transferable and cannot be sold or assigned to anyone else. If we believe the program is being manipulated, we reserve the right to terminate the account.
I signed up for my pet’s birthday coupon but did not receive it.
To receive the coupon on their birthday, you must register the date at least 30 days in advance. If you register within 30 days of their upcoming birthday, the first coupon will be sent 30 days after you register. After that, future coupons will be sent on their birthday.
If you register their birthday after it has already passed in the current calendar year, the coupon will be emailed on their birthday in the following year.
I have referred friends but have not received any points. What should I check?
Thank you for sharing us with your friends. We really appreciate it.
Your friend receives a $10 coupon toward their first order of $100 or more. You receive $10 in rewards points for each successful referral. To qualify, your friend must:
Once your friend's qualifying order has been placed and shipped, $10 in rewards points will be added to your account. You will also receive an email confirming that your referral reward has been issued.
If you haven't received your reward, check that your friend signed up and placed their order using your referral link or referral invitation. Orders placed without a tracked referral cannot be linked back to your account.
You can also view your rewards history on the Rewards page to see a list of points you have received from successful referrals.
Anyone who places an eligible order with CanadaVet.com can earn rewards points. Points are associated with the email address used to place the order. To view or redeem points, you must create or sign in to a CanadaVet account using the same email address used for your purchases.
Under the Rewards Program, you accrue points for each purchase of an eligible item from our online store after the program commenced on January 23, 2023. Eligible Items are items available for purchase on our website, other than items identified as ineligible. We determine the number of points awarded for Eligible Items from time to time. Currently, customers earn 1 point for every $1 spent on eligible purchased items.
Points accrue only when an order containing Eligible Items has been placed, paid for, and shipped. Points are credited to the email address associated with the order when the order ships, not before.
Points are awarded only on the price of eligible items purchased in an order. Points are not awarded on shipping, postage, handling, taxes, fees, charges, or the portion of an order paid for using rewards points. No points are awarded for reshipments or replacement items, including replacements for lost or damaged orders.
We may offer other ways to earn points, such as creating an account, leaving a product review, following us on social media, or participating in a referral program. Applicable rewards and conditions will be displayed on our Rewards page.
Adding your pet's birthday does not earn rewards points. Instead, eligible members receive a $10 birthday coupon by email, subject to the birthday offer conditions shown on our Rewards page.
Under our referral offer, you can give a friend a $10 coupon toward their first order of $100 or more. For each successful qualifying referral, you receive $10 in rewards points credited to your account. Referral eligibility and tracking conditions are explained on our Rewards page.
Rewards points can be redeemed during checkout. You must be signed in to your CanadaVet account, using the same email address associated with the points, to view your balance and redeem points.
During checkout, you can view your available rewards and select an eligible reward to apply to your order.
You must have a minimum balance of 500 points to redeem points. Points may be redeemed in increments of 250, up to a maximum of 1,000 points per transaction.
Rewards points currently convert to discounts as follows:
• 500 points = $10 USD off
• 750 points = $15 USD off
• 1,000 points = $20 USD off
You cannot redeem points except as provided in these Terms and Conditions.
Points have no cash value and may not be sold, swapped, transferred, or given away.
Each account is associated with an email address. If you have multiple accounts with different email addresses, you may view and redeem points separately in each account. Accounts cannot be merged, and points cannot be combined or transferred between accounts.
Points expire one year after your last account activity.
Your available points balance is displayed in your CanadaVet account when you sign in. Our record of your points balance is conclusive for all purposes, subject to our right to adjust or remove points as set out in these Terms and Conditions.
If an order is canceled, returned, refunded, disputed, or otherwise reversed, points earned from that order may be deducted or reversed. This includes orders affected by credit card chargebacks or payment processor disputes.
If you redeemed points on an order that is subsequently canceled, the redeemed points will be returned to the rewards account associated with that order. If an eligible order is returned and refunded, any redeemed points applied to the refunded items will be restored to the associated rewards account, while points earned from the refunded purchase will be reversed.
We may adjust or reverse your points if we reasonably believe that you have sold, swapped, transferred, or given away points, or attempted to do so; engaged in fraud, deception, or a scheme intended to obtain or use points outside these Terms and Conditions; or provided, or attempted to provide, false or incorrect information, whether or not there was an intention to defraud or deceive.
Points accrue only on purchases of retail quantities for normal individual use. Points do not accrue on wholesale or other bulk orders.
If you redeem points that are later determined not to have been validly earned or available, you must pay the applicable retail price of the items on demand. If we hold your credit card details on file, you authorize us to debit that card for such amounts.
The redemption of points is subject to availability. To the extent permitted by law, CanadaVet is not liable for any inability to redeem points, including because of technical failure, product unavailability, or any other reason.
If you cancel your account, all points associated with that account are canceled. Points cannot be transferred to another account or redeemed for cash.
Your participation in the Rewards Program and your entitlements are governed by these Terms and Conditions. We reserve the right to change these Terms and Conditions at any time. Changes take effect when published on our website.
We reserve the right to suspend or terminate any person's participation in the Rewards Program, or to suspend or terminate the Rewards Program altogether, without notice and for any reason. We will take reasonable steps to notify anyone whose participation has been terminated. To the extent permitted by law, our maximum liability to you arising from termination of your participation in the Rewards Program is $10.
You are responsible for all taxes, fees, and charges associated with points or your participation in the Rewards Program. If we pay any such amounts on your behalf, you must reimburse us on demand.
You agree that an email sent to the address recorded on your account or a letter posted to the street address recorded on your account constitutes sufficient notice of anything we are required or entitled to communicate under the Rewards Program, whether or not you receive or read that email or letter.
If there is any inconsistency between these Terms and Conditions and information on the Rewards page, these Terms and Conditions prevail.
The CanadaVet Rewards Program is governed by the laws of Queensland, Australia. Any disputes are governed by those laws, and you agree that disputes will be resolved exclusively by the courts of Queensland.
Before bringing any action in a court or tribunal arising from or relating to the Rewards Program, including these Terms and Conditions, you agree to: (a) provide CanadaVet with a written outline of the dispute and copies of all documents in your possession that you say evidence or relate to the dispute; (b) allow CanadaVet at least 45 days to respond; and (c) if required by CanadaVet, participate in an internal review and/or mediation conducted under the rules of the Australian Mediation Association or, if no such rules exist or it is unclear which rules apply, as determined by the President of the Queensland Law Society.
The Rewards Program is subject to applicable government laws, rules, and regulations. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, that invalidity or unenforceability will not affect the remaining provisions, which will continue in full force and effect.
“CanadaVet,” “we,” and “us” mean Ani Welf Int Pty Ltd (incorporated in Australia, Company No. 135 777 427).